1. We offer a 30-day return policy from the date your order is delivered.
2. To qualify for a return, all items must:
– Be unused.
– Be in their original condition.
– Include original packaging and accessories.
– Show no signs of misuse or damage caused by the customer.
3. Before returning any blanket, customers must contact customer support to obtain return instructions.
4. Return Address:
1144 N Hollywood Way, Unit M
Burbank, CA 91505
5. Customers are responsible for return shipping costs when:
– Ordering the wrong item.
– No longer wanting the item.
– Providing an incorrect shipping address.
– Returning an item without any quality-related issue.
– Returning an item due to personal preference.
6. Return shipping costs will be covered when:
– The wrong item was shipped.
– The item arrives damaged.
– The item is defective.
– The item has a manufacturing defect.
7. Once the returned blanket is received and inspected, approved refunds will be processed within approximately 3 business days.
8. Refunds will be issued to the original payment method used for the purchase. The time required for the funds to appear may vary depending on your financial institution.
9. Original shipping charges are non-refundable unless the return is due to an order error, defective item, or damaged item.
10. We reserve the right to refuse returns that do not meet the conditions outlined in this policy.